1. WHO WE ARE

This website is operated by IngweFoods, trading through the BAK brand. For the purposes of applicable data-protection legislation, we are responsible for determining how and why personal information collected through this website is processed.

2. INFORMATION WE MAY COLLECT

We may collect personal information that you provide directly to us, as well as limited technical information generated when you use our website.

• Your first name and last name.
• Your email address and telephone number.
• Your delivery, billing or business address.
• Information included in contact forms, enquiries or messages.
• Newsletter and marketing preferences.
• Order, transaction and customer-service information, where applicable.
• Website information such as IP address, browser type, device type, referring page and pages visited.
• Any other information you voluntarily provide when communicating with us.

Please do not provide information that is unnecessary for your enquiry or order.

3. HOW WE COLLECT INFORMATION

We may collect information when you:

• Submit a contact form on our website.
• Subscribe to our newsletter or product updates.
• Place an order or request information about a product.
• Contact us by email, telephone or WhatsApp.
• Interact with our website, advertisements or social pages.
• Accept optional cookies or similar website technologies.

4. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Respond to questions, messages and product enquiries.
• Process and fulfil orders and arrange delivery.
• Provide customer service and order-related communication.
• Maintain accurate customer and business records.
• Send newsletters, product information or selected offers where you have agreed to receive them.
• Improve our website, products, communications and customer experience.
• Protect our website and detect misuse or security incidents.
• Comply with legal, tax, accounting and regulatory obligations.
• Establish, exercise or defend legal claims where necessary.

5. GROUNDS FOR PROCESSING

Depending on the circumstances, we process personal information because:

• You have given us consent.
• Processing is necessary to respond to your request or perform an agreement with you.
• We have a legal or regulatory obligation.
• Processing protects a legitimate business interest that does not unfairly override your privacy rights.
• Processing is otherwise permitted under applicable South African law.

6. NEWSLETTERS AND DIRECT MARKETING

If you subscribe to our mailing list, we may send you product news, new-arrival information and selected offers. We will use your information for direct marketing only where permitted by law.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting us at info@holanathi.com. Unsubscribing from marketing will not prevent us from sending essential messages relating to an existing enquiry, transaction or order.

7. COOKIES

Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website usage and improve performance.

Some cookies are necessary for the website to work. Where required, optional analytics or marketing cookies will be used only after you have made a choice through our cookie notice. You can also restrict or delete cookies through your browser settings, although this may affect certain website features.

8. SHARING YOUR INFORMATION

We do not sell your personal information. We may share limited information with trusted service providers where reasonably necessary to operate our business, including:

• Website hosting and technical support providers.
• Email, newsletter and communication platforms.
• Payment, accounting and transaction-service providers.
• Delivery, courier and fulfilment providers.
• Professional advisers such as accountants or legal advisers.
• Government bodies, regulators or law-enforcement authorities where disclosure is required or permitted by law.

Service providers are expected to process information only for the relevant service and to apply appropriate confidentiality and security measures.

9. INTERNATIONAL DATA TRANSFERS

Some website, hosting, email or technology providers may process information outside South Africa. Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted and that appropriate protection is applied.

10. INFORMATION SECURITY

We use reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. You should therefore take care when sending sensitive information electronically and keep passwords and account details confidential.

11. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain transaction records, resolve disputes and meet legal, tax, accounting or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

12. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion or destruction where there is no lawful reason for continued retention.
• Object to certain processing of your information.
• Withdraw consent where processing relies on your consent.
• Unsubscribe from direct-marketing communication.
• Submit a complaint to South Africa’s Information Regulator.

To exercise a privacy right, email info@holanathi.com. We may need to verify your identity before completing a request.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of those third parties. Please review their privacy information before providing personal details.

14. CHILDREN’S INFORMATION

Our website and products are not directed at children for the purpose of collecting personal information. If you believe a child has submitted personal information without appropriate permission, please contact us so that we can review and address the matter.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with a revised “Last updated” date.

16. CONTACT US

Questions, requests or concerns about this Privacy Policy or our handling of personal information may be sent to: